legal
Refund Policy
This Refund Policy explains how refund requests are reviewed and handled for purchases made through moealturej.
1. Digital Products
Because products may be delivered instantly or digitally, refunds may be limited or unavailable once access has been provided.
2. Eligibility
Refund requests may be considered in limited situations such as duplicate purchases, broken delivery caused by the platform, or other clearly valid issues.
3. Non-Refundable Cases
Refunds may be denied for change of mind, lack of use, misunderstanding of the product description, or violation of terms.
4. Request Process
To request help, contact support through the Discord server and provide clear details about the order and issue.
5. Final Decision
All refund decisions are made at the discretion of moealturej based on the circumstances of the request.